What Is the Return and Cancellation Policy?
A note from our family to yours….
As a small, sustainable and parent-led consignment company we are proud to offer a 14-day window for returns if your item does not match the description. Items must be shipped to us within 3 days of receiving your return label.
At GoodBuy Gear, we’re on a mission to help families own quality kid's gear for less. Our return policy allows us to offer open box and used products at an amazing discount, while being fair to the parents who sell with us too.
Our team of in-house gear experts quality check every item before it is listed on our site. We only sell clean, safe and working gear, so you can shop confidently knowing exactly what you are getting at the time of purchase.
We are committed to providing a trustworthy and safe marketplace. That is why we offer a unique Gear-antee policy for all of our buyers:
- Order Satisfaction: If your item does not match the description, please notify us within 14 days of pickup or delivery. After we verify your claim, we'll gladly refund your payment.
- Fraud Protection: All financial information is encrypted, secured and never shared.
You can find more information on our return policy below.
***NEW Return Assurance***
Are you worried the item won't fit or you won't like it once you have received it? We do offer an additional option at checkout for you to add return protection for all items in your order with Seel's Return Assurance program. If you add this option at checkout and the reason for your return does not fall under our return policy, you will have the option to return it for any other reason!
It is easy to do and will give you the piece of mind you need! Check the box in your cart to add the return assurance and you are all set!
*Please note, the fee for this add-on will vary based on your cart.
If your item does not match the description or there is an undisclosed issue with the item, please notify us within 14 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it in. After we receive your item and verify your claim, we'll happily refund your payment.
Please review the following before submitting a return:
- We do not accept returns on clearance or final sale items (e.g. car seat adapters) and do not guarantee compatibility for any item (e.g. car seats)
- Item(s) must include the return label provided by us
- Item(s) must be in the original condition they were sent and all original packaging must be included
- Item(s) must be shipped to us within 3 days of receiving your return label
- The evaluation process may take up to 7 days from receipt of the return request and we reserve the right to make the final decision on all return requests
To initiate the refund process please complete this form.
If we don't hear from you within 14 days of receiving your order, we'll assume everything is A-OK. After 14 days, you assume full responsibility and liability for the product.
Shipping + Delivery
- 4800 Dahlia St, Suite F-8 Denver, CO 80216 OR
- 8 Lee Blvd, Malvern, PA 19355.
If you would like us to pick it up (local delivery orders) or send you a return label (shipped orders) just let us know.
We stand behind our brand promise and will issue a prepaid return label if your item does not match the description or there is an undisclosed issue with the item.
Once your return is received and evaluated, we will send you an email with an update on your refund request. Please allow for 7 business days for the evaluation and 3-5 business days to process the refund.
There are certain situations where partial refunds or store credit may be granted. For example, any item where the condition was not accurately reflected in the seller's description or a piece is missing.
If you qualify for a refund, our customer care team will provide additional information at the time of your refund.
Haven’t Received a Refund Yet?
If you are expecting a refund and haven’t received it, feel free to contact us at email@example.com.
There’s a good chance your refund has been issued and your bank or credit card company has not yet posted the credit (usually takes 3-5 business days), but we’re happy to provide you with a status update on our end.
What if I’m Not Eligible for a Return?
If your item is not eligible for a return or cancellation, not all is lost. You can always resell the item back to us and make up to 90% of the sale price.
All you have to do is schedule a pickup or drop-off and our team will do the rest to sell your gear. Once your item sells, you’ll receive cash or store credit.
We get it, things happen! Soon after an order is placed, we will start preparing it for shipping so it can arrive to you as quickly as possible. Once an order is in progress we are unable to complete a cancellation request.
If you placed your order and it has not been prepared for shipping, we will issue a refund via your original payment method.
If you choose to cancel and your order has been prepared for shipping, you will not be eligible for a refund.
If you place an order for warehouse pickup and do not pick your order up within 2 weeks, your order will be canceled and we will issue a refund via GoodBuy Bucks (store credit) minus a $5 restocking fee.