Which MamaRoo model do I have?
To determine which model you have, simply click here.
What if I don’t have the MamaRoo box? How can I ship it back?
Don’t worry. You can still sell. We ask that you disassemble the MamaRoo infant seat and carefully pack it in a new cardboard box for shipping. You can find a video on how to disassemble here. Make sure that all the parts are packed tightly together and don’t move around in the box.
Do I have to pay for shipping?
No. We will send you an email with a prepaid FedEx label. You will need to provide your own shipping box and materials, and either schedule a pick-up with FedEx or drop it off at a FedEx location.
If my MamaRoo Infant Seat no longer works, can I still sell it?
No. We will only accept units that are gently used and are still in good working condition.
Will you accept any model MamaRoo?
Yes. We accept any gently used MamaRoo that is clean and in working order. Please make sure to include the toy bar.
How much will I receive if I sell my MamaRoo through Good Buy Gear?
Good Buy Gear (GBG) will provide you a $50 GBG site credit for a gently used MamaRoo4 and a $25 GBG site credit for an older MamaRoo model.
When will I receive my gift card?
You will receive an email with your electronic gift card from Good Buy Gear within 1 week of your MamaRoo being received at the Good Buy Gear warehouse. Make sure to take a photo of your FedEx tracking number, so that you can track your MamaRoo.
Am I able to donate my MamaRoo?
Yes! You can donate your MamaRoo through the 4moms Cares Pay It 4ward program. Click here to start the process. For every MamaRoo donated, 4moms Cares will donate a brand new unit to a NICU or NICU family in need (up to 200 units).
What if my MamaRoo is damaged in transit? Will I still receive compensation for my unit?
If your MamaRoo is damaged during shipping to the point where it cannot be sold we will donate or recycle the item on your behalf.
How will I know that my MamaRoo arrived to Good Buy Gear? Will you send a confirmation once it’s received?
You can use your FedEx tracking number provided on your prepaid shipping label to track the delivery of your MamaRoo to the Good Buy Gear warehouse. Within 1 week of your MamaRoo being received at the warehouse, you will receive an email with your electronic gift card from Good Buy Gear.
Still have questions? Check out our Pay it Fward FAQs or email us at connect@goodbuygear.com