Customer Care and Office Manager

Customer Care and Office Manager

Good Buy Gear is an exciting local startup that is reinventing the way clutter is monetized - starting with busy parents and used baby/kid gear. This is an opportunity to not only gain valuable and sought after experience at the ground floor of a startup but tremendous potential to benefit from future growth of the company.  

Good Buy Gear is seeking a motivated, energetic, team player.  You will be responsible for ensuring customer satisfaction, overseeing a welcoming office environment, supporting the marketing team with special events, and diving in to help wherever needed.

At Good Buy Gear, we have a set of core values that drive our decision making, culture, and day-to-day approach toward growing our business.

  • Transparency at All Levels:
    • We are honest, open and direct in all conversations.
  • Exceed Customer Expectations:
    • Provide exceptional customer service and high-quality products. If you would not let your children use it, we will not sell it.
  • Business Mindset:
    • Empower every employee to make decisions, suggest improvements, and problem-solve.
  • Continuous Improvement:
    • We iterate and learn. Mistakes are OK as long as we are accountable to them and learn from them.
  • Build with Grit and Balance:
    • As a team we will work hard, believe in our mission, and dedicate time to take care of ourselves and our families.


Duties & Responsibilities:

  • Manage and own Intercom, our internal customer communication tool in timely manner - this includes answering general service/product/order questions, fielding customer complaints, processing refunds/returns, troubleshooting issues, and assigning or escalating if required.
  • Answer the GBG hotline; provide exceptional customer service!
  • Monitor and respond to online reviews -  Facebook, Yelp, Google and Delighted
  • Greet and assist customers at the Good Buy Garage - this includes fulfilling online orders, answering questions about products in the warehouse, and creating orders for on-site purchases
  • Assist with special event preparation and execution
  • Assist with finalizing seller listings and pushing them live using our internal product database and processing tools
  • Assist with creating and updating SOPs
  • Attend and participate in team meetings. Provide feedback on what is working well and what areas need improvement
  • Order office supplies and snacks for our team, tidy up around warehouse on daily basis

Requirements:

  • Excellent communication skills
  • Working knowledge of Microsoft Office Suite and experience collaborating with Google docs
  • Comfortable with technology and able to dig into new systems
  • Ability to work independently and confident in making decisions
  • “Can-do” attitude
  • Ability to work well in a fast paced setting with frequent interruptions

Those with a subset of these requirements are encouraged to apply.  We are looking for a flexible team player who can grow with the company and team!

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