Customer Care and Office Manager

Customer Care and Office Manager

Good Buy Gear is an exciting local startup that is reinventing the way clutter is monetized - starting with busy parents and used baby/kid gear. This is an opportunity to not only gain valuable and sought after experience at the ground floor of a startup but tremendous potential to benefit from future growth of the company.  

Good Buy Gear is seeking a motivated, energetic, team player.  You will be responsible for ensuring customer satisfaction, overseeing a welcoming office environment, supporting the marketing team with special events, and diving in to help wherever needed.

At Good Buy Gear, we have a set of core values that drive our decision making, culture, and day-to-day approach toward growing our business.

  • Transparency at All Levels:
    • We are honest, open and direct in all conversations.
  • Exceed Customer Expectations:
    • Provide exceptional customer service and high-quality products. If you would not let your children use it, we will not sell it.
  • Business Mindset:
    • Empower every employee to make decisions, suggest improvements, and problem-solve.
  • Continuous Improvement:
    • We iterate and learn. Mistakes are OK as long as we are accountable to them and learn from them.
  • Build with Grit and Balance:
    • As a team we will work hard, believe in our mission, and dedicate time to take care of ourselves and our families.

Duties & Responsibilities:

  • Manage and own Intercom, our internal customer communication tool in timely manner - this includes answering general service/product/order questions, fielding customer complaints, processing refunds/returns, troubleshooting issues, and assigning or escalating if required.
  • Answer the GBG hotline; provide exceptional customer service!
  • Monitor and respond to online reviews -  Facebook, Yelp, Google and Delighted
  • Greet and assist customers at the Good Buy Garage - this includes fulfilling online orders, answering questions about products in the warehouse, and creating orders for on-site purchases
  • Assist with special event preparation and execution
  • Assist with finalizing seller listings and pushing them live using our internal product database and processing tools
  • Assist with creating and updating SOPs
  • Attend and participate in team meetings. Provide feedback on what is working well and what areas need improvement
  • Order office supplies and snacks for our team, tidy up around warehouse on daily basis


  • Excellent communication skills
  • Working knowledge of Microsoft Office Suite and experience collaborating with Google docs
  • Comfortable with technology and able to dig into new systems
  • Ability to work independently and confident in making decisions
  • “Can-do” attitude
  • Ability to work well in a fast paced setting with frequent interruptions

Those with a subset of these requirements are encouraged to apply.  We are looking for a flexible team player who can grow with the company and team!


What strollers are right for my family?

Which size interests you?

Show All

How will you mostly be using this stroller?

Everyday standard use
Travel or on lots of public transit

Do you have a specific budget in mind?

Less than $100
$100 - $250
Greater than $250
Show me all

Select any features that are very important to you

Height adjustable handlebar
Converts from a single to a double
Suitable from birth
Reversible parent-facing seat
None of these - Show me all
Show results!

Compare Strollers

Please enter a valid zip code
Please enter a valid zip code