Customer Success Manager, Dallas TX

Good Buy Gear is an exciting startup that is reinventing the way clutter is monetized - starting with busy parents and used baby/kid gear. This is an opportunity to not only gain valuable and sought after experience at the ground floor of a startup, but tremendous potential to benefit from future growth of the company.  

Good Buy Gear is seeking a Customer Success Manager for the Dallas market to provide leadership and management of the Dallas operations. The Customer Success Manager will play a pivotal role in keeping customers happy and helping our team successfully execute the day-to-day operations of our growing business. 

  • Work closely with the GBG executive team to successfully launch our Dallas market. You will oversee our warehouse setup, prepare for special events, and help coordinate the hiring and on-boarding of Wingmoms and drivers.
  • Greet and assist customers at the Good Buy Garage. This includes fulfilling online orders, answering questions about products in the warehouse, and creating orders for on-site purchases.
  • Manage drivers/delivery service and perform actual driving initially, including optimizing routes, picking up seller inventory, and delivering buyer orders.
  • Manage inventory and warehouse organization, including accurately performing intake, conducting inventory reconciliation, facilitating the donation process and optimizing fulfillment
  • Manage fulfillment including picking and plucking the right item, loading delivery vehicle (or staging for delivery service), and coordinating with delivery services
  • Occasional cleaning of warehouse to maintain a clean, safe, and welcoming environment. 
  • Whatever else pops up! We are a startup and those who are eager to dive in and help when a need arises will be well-positioned to succeed and have a lot of opportunity to growing a career with us!

Requirements: 

  • Believe in our vision and be determined to help us succeed
  • Ability to work regular weekday hours 
  • Excellent communication skills, grit and intellectual curiosity 
  • Willingness to do ‘dirty work’ while also maintaining the big picture vision
  • Strong organizational management and attention to detail
  • Ability to execute on a specific plan and identify improvements to existing processes 
  • Must have a clean driving record, current Texas driver's license, and pass required screenings (e.g. background check, drug screening)
  • Comfortable driving in all weather conditions; ability to lift 50 lbs
  • Experience working in warehouse operations, retail, or e-commerce a plus, including understanding the expectations of workplace safety and use good judgment to create an injury free workplace
  • Working knowledge of Microsoft Office Suite and experience collaborating with Google docs. Comfortable with technology and able to dig into new systems 
  • Ability to work well in a fast paced setting with frequent interruptions
  • Knowledge of baby and kid gear (e.g. hot brands, emerging trends, helpful products for various developmental stages) is a plus

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